Most decoration orders are subject to a 2% spoilage rate per production event. Please read the entire policy so that you clearly understand our policy.
IF GOODS ARE REPLACED AT THE EXPENSIVE OF IMPRESS DESIGNS, INC., THE ORIGINAL DEFECTIVE UNITS MUST BE RETURNED TO IMPRESS DESIGNS. RETURNING OF GOODS TO IMPRESS DESIGNS, INC. IS DONE AT THE CUSTOMER'S EXPENSE.
SPOILAGE RATE: While every attempt is made to produce perfect orders every time, screen printing is an industrial process and hence is prone to some level of error. In accordance with industry standards, Impress Designs is not responsible for loss of product within this 2% deviation per production event. Damage is always rounded to the nearest whole number. It should be noted that the actual spoilage rate of garments at Impress Designs is considerably lower than 2%.
MANUFACTURER SPOILAGE: Spoilage rate is based on production events only. Manufacturers defects on customer supplied goods should be addressed with the manufacturer. Manufacturer defects that are noticed prior to printing will not be printed. It is entirely possible due the the method that garments are loaded on decoration equipment that manufacturer defects will not be noticed before printing, or at all.
TOTAL REIMBURSEMENT COST: Reimbursements or replacements may be issued up to the amount of the original invoice for the same order. Replacements above and beyond the original invoice may be approved by management, but require multiple manager sign off. Considerations will be given to the amount of time our team had to prepare the order (turn time) and to the accuracy of the information provided by the customer. Accurate and legible purchase orders must have been originally supplied for most returns. Changes to purchase orders must be made in the form of a new purchase order. You should acquire confirmation of purchase order changes. Submitting an email does always mean that your order has been immediately changed and until our support team updates your order, production departments are still operating day and night. Please make direct contact with our team if your order is prepared for production to ensure your electronic order change has been made.
Impress Designs does not accept returned goods without prior approval. Because quality printing and embroidery is considered to be subjective, it will be necessary that any returns be inspected prior to any financial decisions are made. Returns or Discounts may be offered after evaluating the quality of our embellishments. The Impress Designs management team has sole authority and discretion about quality in these matters. Reimbursements or replacements may be issued up to the amount of the original invoice for the same order.