Do you count customer supplied items?

Absolutely! Each customer-supplied item goes through multiple counts to ensure accuracy at every stage of the process. Here's an overview of how we handle goods shipped to us.

Note: If you're dropping off items, please provide a physical count, packing slip, manifest, or similar documentation so we can reconcile what we receive with your records.

This process may vary from time to time, but here is a basic outline of our process:

• Receive Goods from Distributor
• Count all pieces not in factory-sealed cases.
• Open factory cases for orders under 3,000 pieces to confirm size and color accuracy but individual pcs. are not counted.
  
  • For orders over 3,000 pieces, factory-sealed cases are typically opened during production.
• Receive items to an order(s).
• Any discrepancies are logged into our discrepancy management system.
• If issues arise, the customer is notified, and the order is placed on hold until resolved using one of the following methods:
  • Create a back order
    • Both orders will now be priced as independent orders.
  • Adjust your order to match what we have
    • Pricing may change based on your new qty breaks
  • Adjust the date on the order and wait for more pieces or replacements
• no goods will move to production without being complete to either your PO or a modified production order.

Notes:

• Goods are recounted by our order pulling team as they are laid out for production to confirm we can print complete, and production is getting them all.
• Goods are recounted during production by the operator using the press counters every decoration.
• Goods are recounted by the packing team as they are packed.