Working with us
Operational requirements are collected in one place so customer teams can prepare goods, purchase orders, packaging, pickups, carriers, and exception decisions correctly.
Review resourceCustomer & buyer resources
Operational information for evaluating and working with Impress Designs.
Customer systems, receiving standards, packaging, shipping, spoilage, catalogs, forms, certifications, and supporting documents are organized by business purpose.
Current systems
Answers, orders, support, and business conversations.
Existing customer systems remain available. New order, proof, invoice, and account capabilities will continue to use secured customer channels separate from the public website.
Help center
Search practical answers about orders, decoration, art, shipping, fulfillment, and working with our team.
Order history & tracking
Use the current ShopWorks customer system while the future portal is developed.
Existing customer support
Open a request about an order, art, shipping, billing, store, or account question.
Request information
Start a conversation about contract decoration, programs, technology, or fulfillment.
Working information
Policies, catalogs, forms, and downloads.
Use these resources to prepare goods, establish an account, review supporting documentation, and reach current customer systems. Private and account-specific materials remain in controlled customer channels.
Pop-up fulfillment case study
A completed pop-up program joined a managed ecommerce experience, receipt collection, points and purchase codes, high-volume fulfillment, and a specially scoped branded customer-service operation.
Review resourceEmployee apparel case study
A three-year employee-apparel program printed, packed, and fulfilled approximately 7.2–8.4 million shirts across individual work-from-home orders and department- or location-based distributions.
Review resourceApparel catalogs
Use the current supplier catalogs to review apparel, then involve Impress Designs before final selection when decoration, availability, inventory, or fulfillment requirements matter.
Review resourceForms & downloads
The current public forms and references, without extra layers to click through.
Review resourceSupplier qualification
Capacity, WBENC, quality, and compliance information.
Enterprise buyers can review the company, operating scale, supplier-diversity position, and compliance approach before beginning a program.