Help center
11 articles
General
General Company FAQ11 articles
- A Certified WBE Business by the WBENCImpress Designs is a Certified Women’s Business Enterprise (WBE) having received our Women’s Business Enterprise National Council (WBENC) certification. This certification is…
- Can customers visit and tour Impress DesignsNon-Tour Visits Customers are always welcome to come to Impress Designs. To make the most out of your visit we suggest scheduling an appointment to ensure room and rep…
- Can I drop off shirts, jackets or other items at your location?Generally speaking, you can drop off items at Impress. We reserve the right to refuse any items that are dropped off. If goods are dropped off by customers, Impress counts are…
- Can I request the production files used on my order?You may request copies of art and or production files, and we don't need you to tell us why you want them. We understand you may need them for your records, services we don't…
- Can you print or sew MLB, NBA, NCAA, NHL, or any other pro sportsA big part of our business revolves around professional and collegiate sports, but we do not license any professional or collegiate apparel ourselves. If you are a license…
- Do You Charge a Fee for Paying with a Credit Card?At Impress Designs, we strive to provide flexible payment options for our customers. Our credit card payment policy is as follows: PrePay and COD Orders Customers who choose to…
- Do you sell blank goods?Impress Designs does not sell blank goods unless they are being sold with other decorated apparel. Most of the brands of apparel that we do sell have restrictions that do not…
- How do I place an order?Ready to place an order? Start with the short new-customer setup form so our team has the contact and billing details needed to establish your account.
- What are your hours of operation?SALES & SERVICE: Impress Designs is open from 9:00 AM - 5:00 PM CST Monday through Thursday & from 9:00 AM - 3:00 on Fridays. We are closed on weekends. WAREHOUSE: Trucks must…
- What form of payment do you take?Impress Designs accepts the following types of payments: Cash under $2500.00 (please notify us in advance if you plan to pay in excess of $2500.00 cash Check Customer Processed…
- What is your minimum order?For new customers a minimum order should be 500.00 or more. The 500.00 minimum order size for a 1st time order can be waved if you have a pre-approved account. To get…
41 articles
Services
General Service Information9 articles
- Can you decorate waterproof itemsAs a general rule, we do not print or press waterproof items. In high volumes, we can inspect specific pieces to determine if decoration is feasible and provide a quote…
- Can you sew, heat press, or screen print golf bags?We do not offer any decoration options on golf bags.
- Does Impress Designs Offer DTF (Direct To Film) printingAbsolutely! Impress Designs is all about bringing your creative visions to life, and our DTF (Direct to Film) services are a perfect way to do just that. Whether it’s bold…
- Does Impress Designs offer web store or web design services?Impress Designs has in house development that can put together an eCommerce store for you regardless of size. Stores can be for any product regardless of whether it is made or…
- Does Impress do event work (hot market)?Impress Designs is regularly involved in major event work. Typically this refers to Pro and Collegiate Sports Championships, Tournaments, and Bowls, but may include other…
- How are back orders handled?Impress Designs has little control over the availability of blank goods. For that reason back orders are handled as individual orders. If you request to run a decoration order…
- What are PSST, MPACT, Freight Advantage, and ShareShip Decorator? should I be using these when I place orders at Impress Designs?Verified wholesale customers of a certain volume may choose to supply their own garments for decoration. When product is being ordered from SanMar (PSST), AlphaBroder (MPACT),…
- What is the smallest order you will do?In most situations we will decorate as few as 1 item, but we do have minimum fees for most services. What this means is that if you need 1 shirt screen printed, we will still…
- What is the turn time at Impress DesignsImpress Designs typically operates on a standard 7-10 day turn time on basic screen print, & embroidery orders. Turn times start when all goods are received, art has been…
Laser Decoration Services1 article
Value Added Services - VAS3 articles
- Can you print barcodes, UPCs, or other types of labels?We print UPCs, barcodes, names, sizes, and other key information in black and white in 3 different configurations. YOU MUST SUBMIT OUR LABEL TEMPLATE FILE FOR EACH PURCHASE…
- Does Impress offer custom printed hang tags with barcodes?We print UPCs, barcodes, names, sizes, and other key information in black and white in 3 different configurations. YOU MUST SUBMIT OUR LABEL TEMPLATE FILE FOR EACH PURCHASE…
- Does Impress sew in labelsImpress Designs works with our industry partners to have labels sewn into garments. We typically do this for orders over 500pcs. This process is more time consuming and takes…
Direct to Film (DTF) printing1 article
Heat Press2 articles
- Can you put DTF, patches, or other heat press applicationsIt depends. Our production management team must approve any items that are not typical apparel tops or bottoms to ensure they are suitable for DTF, patches, or other heat press…
- Do you heat press hatsHeat Press Transfers can be done on quantities of 72 pieces or more and are typically done with vinyl transfers, sublimation, or iron on patches. We can supply patches for your…
Embroidery11 articles
- 3D Embroidery (aka: Foam, Puff, Raised, Density Embroidery)Impress Designs does offer 3D embroidery with restrictions, reps must consult the production planning department to get approval for each individual design/garment/order…
- Can I combine different embroidered items together for quantity breaksTo get quantity breaks when your order is embroidered, all 4 of the following key conditions must be met. Listed below are the key conditions that must be met, and then…
- Can I combine hats, shirts/jackets/fleece, and bags together to get quantity breaksGenerally speaking, you cannot receive quantity breaks by combining hats, apparel tops, and bags (or any combination of these categories.) Quantity pricing breaks can be…
- Can you do Cap Wraps (i.e. 270 degree hat sewing)Impress Designs does offer cap wrap embroidery, but it isn't always the best option. This process adds difficulty and risk to the project and because of that has a higher price…
- Can you do embroidery on hatsDefinitely! Embroidery is the most common form of hat decoration. Embroidery is offered on most locations on most hats, but there are some restrictions. Along with the typical…
- Can you sew embroidery personalizations with custom names, text, or numbers?We offer the option to personalize your embroidery with custom names, text, or numbers. Whether you want to add a personal touch to your garments, gifts, or promotional items,…
- Do You Offer Fire Retardant (FR) Embroidery, and What Should I Know About It?Absolutely! Impress Designs provides fire-retardant (FR) embroidery services. Here are the important things to keep in mind: 1. Increased Cost and Turnaround Time: FR…
- Do you sew on patches?Impress Designs does sew some patches on some garments. We must evaluate each patch and garment grouping to determine if your patch is eligible and price the patch. Please send…
- Embroidery Patch Applications (Sewing on Pacthes)Impress Designs does offer sew on patch embroidery with restrictions. The production planning department must be consulted and approve each individual design/garment/order…
- Is there a way for me to see embroidery files that have been digitized? For example files with .DST .PXF or .EMBThere are many different software options available for viewing embroidery files, but here are a couple of popular choices. We do not make money from or receive any benefits by…
- What is the minimum font (text) size for sewing embroidered garments?When it comes to embroidery, the standard minimum size requirements can vary depending on factors like design complexity and fabric. For text and lettering, a general guideline…
Screen Printing14 articles
- Can I get screen print samples made for an order?Can I get screen print samples made for an order? You absolutely can get samples made at Impress Design, but screen printing is designs for larger runs and it can be very…
- Can you screen print 2 ply items like basketball shorts, jerseys, or other jackets?As a policy, Impress Designs does not typically print on 2-ply garments that are not designed for single-ply access. The nature of 2-ply garments presents some challenges in…
- Can you screen print garment died items like the Comfort Colors TeesYes, we can screen print on garment-dyed t-shirts, including popular brands like Comfort Colors. However, please note that these garments often require special care and…
- Can you screen print hatsUnfortunately, we do not offer screen printing on hats. Take a moment to look below at some alternative solutions Alternatives Embroidery The ideal solution for hat decoration.…
- Can you screen print leather?Impress Designs can both print & laser engrave leather. Laser marking is only done on flat leather objects and material cuts. Screen printing leather is typically only done on…
- Can you screen print on bandanasYes, we absolutely do screen print on bandanas! Printing is available on 1 side and in 1 color only. Please note that our standard print size is 15"x16". However, for those…
- Can you screen print on mask?At this time Impress Designs only prints on flat 1 ply fabric masks. We do not print on convex or multiply mask. Exceptions may be made available for high volume projects. If…
- Can you screen print on safety vestWe can screen print on safety vest, however we only typically screen print black ink on safety vest. If you want to screen print more colors we must consult with the production…
- Do you screen print neck labels?We do screen print neck labels, although this is not always the best solution. Heat Pressed neck labels typically look the best and are more cost efficient in qtys that are…
- Does Impress Designs offer puff printing?Impress Designs does offer puff screen printing ink with restrictions. Service Reps must consult the production planning department to get approval for each individual…
- How many colors can you screen print?Our theoretical technical maximum color count is 12-13, but anything above 8 colors becomes exponentially more expensive. We recommend keeping your color count under 8 colors…
- Screen Print Size Restrictions (max sizes & dimensions)THESE ARE NOT RECOMMENDED SIZES; THEY ARE TYPICAL MAXIMUMS! Any design that is either, wider than 15" or taller than 16" will be charged as an oversized print. These are the…
- Specialty Screen PrintingSpecialty Printing Specialty printing is a unique attribute of Impress Designs! Impress works closely with ink manufacturers to bring cutting edge technologies straight to you.…
- What are the different types of screen printing ink you use and which should I use?We offer a variety of screen printing inks each suited to different needs: Plastisol : The most commonly used ink due to its durability and vibrant color. Ideal for most…
11 articles
Warehousing & Fulfillment
Shipping5 articles
- 3rd Party ShippingImpress Designs does support 3rd party shipping via UPS and FedEx for approved customers. To ship 3rd party you must provide the following information on every PO submitted…
- How are packages shipped at Impress DesignsImpress Designs ships all packages from our facility under the name Apparel Fulfillment and removes any Impress Designs branding from all packages. Most shipment options are…
- I have an event, do you guarantee that my goods will be delivered by the date requested?At Impress Designs, we pride ourselves on having one of the highest on-time delivery rates in the industry! To help us meet your deadlines, it's crucial to provide the event…
- International Shipments & ExportsInternational Shipping Overview Overview This article explains how Impress Designs handles international small parcel, LTL, and truckload shipments, including duties, taxes,…
- UPS, FedEx, or another carrier lost or damaged my goods, what happens now?The way we handle packages that are lost or damaged in transit differ depending on whether the goods were supplied by Impress Designs or the goods were customer supplied.…
General Warehousing and Fulfillment Information6 articles
- Can you store blank or finished products onsite at Impress Designs?Absolutely. Impress Designs has the capability to store more than 1000 pallets worth of blanks or finished goods in either pallets or bin style shelf storage. This service is…
- Do you count customer supplied items?Absolutely! Each customer-supplied item goes through multiple counts to ensure accuracy at every stage of the process. Here's an overview of how we handle goods shipped to us.…
- Do you store only the product that you decorate?Not at all! Our warehouse services are versatile and can accommodate a wide range of items beyond apparel and accessories. From promotional products to other goods commonly…
- Do you work out of multiple locations?Impress Designs mainly operates out of our corporate headquarters, however there are special fulfillment and storage facilities in addition to the the primary…
- Does Impress Designs Offer Warehousing & Fulfillment for ecommerce, on demand catalog orders, or just general storage?Warehousing & Fulfillment programs are 100% owned and operated by us, meaning we have the ability to customize your programs to the complex needs surrounding the promotional…
- What items will you not store in your fulfillment warehouse?All items are reviewed by our team who will need to approve the items before we can allocate space for your product. Below is a list of most of the items that are always…
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